The reasoning provided by a host for charging specific fees or requiring certain conditions from guests, such as a security deposit for potential damages or a minimum stay requirement during peak season.
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Glossary Term: Guest Communication
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Having plans and procedures in place to handle emergencies that may arise during a guest’s stay, such as natural disasters, medical emergencies, or security incidents.
A popular property management platform offering tools for guest communication, automation, and direct bookings.
The day-to-day activities involved in providing a positive and memorable experience for guests in a short-term rental setting.
The exchange of information and interactions between hosts and guests before, during, and after a short-term rental stay.
Prompt, clear, and helpful communication from hosts to guests throughout the entire booking process and stay.
Timely and thorough responses provided by hosts to inquiries from potential guests about the listing or booking process.
The process of handling bookings, coordinating check-ins and check-outs, managing guest communication, and resolving any scheduling conflicts.
Effectively and promptly addressing guest inquiries, requests, and issues through various communication channels to ensure a positive experience.
Software designed to streamline and automate the booking process for short-term rentals, typically including features like calendar synchronization, payment processing, and guest communication tools.
Using software to automate guest communication, such as sending check-in instructions, answering frequently asked questions, and providing local recommendations.
Professional services offered to short-term rental owners who prefer to outsource tasks like guest communication, cleaning, maintenance, and booking management.