A playful term for an ideal guest who is respectful, responsible, and leaves positive reviews after their stay.
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Glossary Term: Guest Communication
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A playful term for a host skilled in negotiating with guests, service providers, and potentially local authorities related to their short-term rental business.
The process of interacting with guests before, during, and after their stay. This includes answering inquiries, providing check-in instructions, addressing concerns, and soliciting feedback.
Detailed instructions provided to guests on how to access the property, including directions, key codes, parking information, and Wi-Fi passwords.
Features within the Airbnb and VRBO platforms that facilitate communication between hosts and guests before, during, and after a booking.
The process of evaluating potential guests through reviews, verifications, and communication to minimize risks associated with bookings.
The use of pre-written messages and scheduling tools to automate communication with guests throughout the booking process.
An online platform or app that provides guests with a centralized hub for accessing booking information, communication tools, and property details.
The assistance and communication provided to guests before, during, and after their stay, addressing any questions, concerns, or issues that may arise.
A property management platform that helps short-term rental hosts streamline their operations. It provides tools for guest communication, automated messaging, and guidebooks.
Providing customer service and communication to guests in multiple languages to cater to a wider audience and enhance their experience.
The process of handling guest inquiries, booking requests, and other communications received through various platforms like Airbnb and VRBO.