Guidelines and best practices for effective communication with guests before, during, and after their stay.
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Glossary Term: Guest Communication
356 posts
The regular exchange of information between hosts and guests throughout a weekly booking period, covering topics like check-in instructions, local recommendations, and addressing any guest inquiries.
Using software or platform tools to automate guest communication, such as sending booking confirmations, check-in instructions, or post-stay reviews.
Providing exceptional support and responsiveness to guest inquiries, requests, or issues throughout their short-term rental experience.
A series of automated emails sent to guests before, during, and after their stay, providing important information, confirming details, and enhancing their experience.
A physical or digital collection of information provided to guests upon arrival, containing details about the property, house rules, local recommendations, and emergency contacts.
The practice of being open and honest with guests about all aspects of the rental experience, including pricing, house rules, and potential issues.
A pre-designed layout or format used for creating various aspects of vacation rental management, such as listing descriptions, guest communication, or marketing materials.
All the interactions and communication channels between a vacation rental host and their guests throughout the entire guest journey.
Unexpected events or situations that can disrupt short-term rental operations, such as natural disasters, pandemics, or personal emergencies, requiring flexibility and contingency planning.
Strategies and tools for tracking guest arrivals and departures, managing access to the property, and ensuring the security of both guests and the rental unit.
Digital tools and platforms designed to streamline various aspects of short-term rental management, including channel management, guest communication, and financial tracking.