The exchange of information between hosts and guests before, during, and after a short-term rental booking, including inquiries, confirmations, and feedback.
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Glossary Term: Feedback
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Methods used by hosts to gather structured feedback from guests after their stay, such as online surveys, review requests, or feedback forms, enabling improvements and addressing any issues.
Effective and timely communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups.
Actively monitoring and responding to guest reviews, resolving issues promptly, and building a strong online reputation to attract future bookings.
The steps and procedures involved in a guest checking out of a short-term rental, including checkout instructions, key return, and cleaning arrangements.
The platform and process used to collect and display guest reviews and ratings for a short-term rental property.
An Albanian word for “judgment.” Encouraging guests to leave honest reviews and providing constructive feedback helps improve your services and allows potential guests to make informed judgments about your property.
Reviews, comments, and suggestions provided by guests after their stay, valuable for improving services and understanding guest preferences.
The highest possible rating a guest can give a short-term rental property and host on platforms like Airbnb and VRBO.
A market research method where a group of people are invited to provide feedback and opinions on a specific topic, such as short-term rental preferences or experiences.
Detailed reviews and ratings provided by guests on platforms like Airbnb and VRBO, assessing the quality of the rental, host communication, and overall experience.
Strategies and techniques used by hosts to encourage guests to leave favorable reviews on platforms like Airbnb and VRBO.