A request for maintenance or repair that requires immediate attention to address an issue that is impacting the habitability or safety of a short-term rental property.
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Glossary Term: Emergency
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Time-sensitive communication between hosts, guests, or property managers regarding critical issues that require immediate attention, such as emergencies or urgent maintenance requests.
A time-sensitive request made by a guest during their stay, requiring immediate attention from the host or property manager, such as a maintenance issue, lost key, or emergency situation.
A necessary repair at a short-term rental property that requires immediate attention to address a safety hazard, prevent further damage, or ensure the comfort of current guests.
The level of preparedness and resources available to handle emergencies or unexpected situations that may arise during a guest’s stay.
A comprehensive list of emergency numbers, including local authorities, utility companies, and the host’s contact information, readily accessible to guests.
A designated person or service that guests can reach out to for urgent assistance or maintenance issues during their stay.
Elements incorporated into a short-term rental property to ensure the safety and well-being of guests, such as smoke detectors, carbon monoxide detectors, fire extinguishers, first aid kits, and security systems.