Information collected about guests during the booking and stay process, such as contact details, booking history, and preferences, used to personalize experiences and improve services.
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Glossary Term: Data Privacy
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Gathering data directly from guests with their consent, typically through surveys, preference forms, or direct interactions. This data can be used to personalize guest experiences and tailor marketing efforts.
Data that guests willingly and proactively share with a host or property manager, such as preferences, special requests, or feedback, allowing for personalized experiences and targeted marketing.
Adhering to all applicable laws, regulations, and platform policies related to short-term rental operations, including licensing, taxes, safety regulations, and data privacy.
Measures taken to protect guest data collected during the booking and hosting process, including personal information and payment details.
Data that guests willingly and proactively share with short-term rental hosts, such as preferences, interests, and travel styles. This information can be collected through pre-stay questionnaires, guest portals, or direct communication, enabling hosts to personalize the guest experience.
Data that a guest intentionally and proactively provides to a host or platform, such as preferences shared during booking.
Services and certifications provided by Bureau Veritas to help hospitality businesses protect sensitive data, comply with data privacy regulations, and build trust with guests.
Data that guests willingly and proactively share with hosts, such as preferences and interests, to enhance their stay experience.