Building strong relationships with guests by proactively anticipating and fulfilling their requests, leading to increased loyalty and positive reviews.
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Glossary Term: Customer relationship management
8 posts
A retail management software company offering solutions for point of sale, inventory management, and customer relationship management. While not specific to short-term rentals, some aspects of their software, such as inventory management, could be applicable to managing supplies and amenities.
Strategies and tools used to build and manage positive relationships with guests, fostering loyalty and repeat bookings.
Tailoring guest interactions, communication, and amenities to create a more personalized and memorable experience throughout their stay.
Strategies and practices focused on building and maintaining positive relationships with guests, fostering loyalty, and encouraging repeat bookings.
A targeting feature in Facebook Ads that enables short-term rental hosts to create audiences based on their existing customer data, such as website visitors or email subscribers, for more targeted advertising.
The ongoing process of building and maintaining positive relationships with short-term rental guests, fostering loyalty and repeat bookings.
Data that guests willingly and proactively share with hosts, such as preferences and interests, to enhance their stay experience.