A structured approach to systematically collecting, analyzing, and acting on customer feedback to improve products, services, and the overall customer experience within a short-term rental business.
Menu
Glossary Term: Customer Feedback
5 posts
An abbreviation for “Short-Term Vacation Survey Response,” it refers to the feedback provided by guests through post-stay surveys, often used by hosts and property managers to gather insights, identify areas for improvement, and enhance future guest experiences.
User-generated reviews and ratings on Google Maps, influencing potential guests’ perception and booking decisions for short-term rentals.
Structured questionnaires used to collect feedback from guests after their stay, providing insights into their experience, satisfaction levels, and areas for improvement.
Using natural language processing and machine learning techniques to analyze guest reviews, feedback, and online mentions to understand their overall sentiment and identify areas for improvement.