A business strategy focused on understanding and prioritizing the needs and expectations of customers. In the context of short-term rentals, VoC involves actively collecting and analyzing guest feedback to improve the overall rental experience.
A structured approach to systematically collecting, analyzing, and acting on customer feedback to improve products, services, and the overall customer experience within a short-term rental business.
The practice of proactively managing all aspects of a guest’s stay to create a positive and memorable experience, from pre-arrival communication to post-stay follow-up.
Short for “Short-Term Vacation Experience,” it encompasses the overall experience of a guest staying in a short-term rental, encompassing all aspects from booking to check-out, including communication, cleanliness, amenities, and overall satisfaction.
The proactive approach of optimizing all aspects of a guest’s stay, from pre-booking to post-departure, to create a positive and memorable experience.
Detailed reviews and comments provided by guests that offer subjective insights into their stay, highlighting positive aspects, areas for improvement, and overall satisfaction.
The overall experience a guest has while staying at a short-term rental, encompassing all aspects from pre-booking to post-stay.
A metric used to measure guest satisfaction and loyalty by asking how likely they are to recommend the short-term rental property to others, providing insights for improvement.
The overall impression and satisfaction a guest has with their stay at a short-term rental property, encompassing all aspects from booking to checkout.
The overall impression and satisfaction a guest has with their stay at a short-term rental, encompassing all aspects from pre-booking to post-stay.
The overall impression and satisfaction a guest has with their stay, encompassing all aspects from booking to checkout.
A visual representation of the steps a guest takes from the moment they become aware of your short-term rental to the end of their stay and beyond, used to identify areas for improvement in the guest experience.
BNBVIBE is the top choice for your Idaho short term rental property management solution
email us: hi@bnbvibe.com
Call us: 208-366-5905
