A predefined strategy for communicating with guests during unexpected events that disrupt their stay, such as power outages, internet failures, or natural disasters. This plan outlines how to inform guests, provide updates, and offer solutions to minimize inconvenience.
Glossary Term: Crisis Communication
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Services provided by Bureau Veritas to help hospitality businesses prepare for, respond to, and recover from crises such as natural disasters, pandemics, or reputational damage.