An Albanian word for “language.” Providing multilingual support in your listings and communication can attract international guests and enhance their experience by breaking down language barriers.
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Glossary Term: Communication
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A virtual meeting hosted on the Zoom platform to facilitate communication and address questions from a large group of people. For short-term rental hosts, this can be used for community outreach, Q&A sessions, or industry updates.
The highest rating that guests can award to a short-term rental property and host, reflecting exceptional service, cleanliness, amenities, communication, and overall experience.
The ongoing interaction between hosts and guests, encompassing booking inquiries, pre-arrival instructions, and post-stay feedback.
A system for collecting, analyzing, and responding to guest feedback, including reviews, surveys, and direct communication.
All aspects of managing the guest experience from the initial inquiry to check-out, encompassing communication, booking management, check-in/out procedures, and guest services.
Providing clear communication and resources to guests about potential food allergens in the rental property, aiming to create a safe and comfortable environment for all.
The ability to present oneself and the rental property effectively and charismatically in video content for marketing and guest communication purposes.
An outdated communication device rarely used in modern short-term rental management but might be relevant for specific legal or administrative tasks in certain regions.
The continuous cycle of gathering guest feedback, analyzing it for areas of improvement, implementing changes, and then seeking further feedback to ensure guest satisfaction.