A measure of how quickly and effectively a host communicates with and responds to inquiries and requests from potential and current guests.
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Glossary Term: Communication
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The speed and efficiency with which a host or property manager responds to guest inquiries and messages through various communication channels.
The overall experience a guest has from the moment of booking confirmation to their arrival at the short-term rental property.
Greenwich Mean Time, the standard time zone against which all other time zones are calculated, important for managing bookings, communication, and check-in/check-out times for international guests or properties in different time zones.
A dedicated professional responsible for ensuring guest satisfaction by managing communication, handling requests, and resolving issues.
The exchange of information, inquiries, and updates between guests and hosts throughout the booking and stay process.
Mobile applications designed to enhance the guest experience by providing information, communication channels, and services related to their stay. These integrations can streamline check-in, offer local recommendations, or facilitate communication with the host.
The preferred methods and frequency of communication that guests opt for when interacting with hosts, ranging from messaging platforms to email or phone calls.
The process of welcoming and familiarizing guests with the rental property, providing them with necessary information, and ensuring a smooth check-in experience.
Strategies and practices focused on building and maintaining positive relationships with guests, fostering loyalty, and encouraging repeat bookings.
The exchange of information, inquiries, and updates between guests and hosts throughout the booking process and duration of the stay.
An Albanian verb meaning “to find.” In the context of short-term rentals, ensuring guests can easily “gjyte” or find information about their stay, local attractions, and essential services is crucial for a smooth and enjoyable experience.