Guests today have high expectations regarding cleanliness, communication, amenities, and overall experience.
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Glossary Term: Communication
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Being responsive, clear, and helpful in all communication with guests, from inquiries to post-stay feedback.
Hungarian term for “Property Communication,” referring to the effective exchange of information between hosts and guests regarding booking details, check-in instructions, and other essential aspects of the short-term rental experience.
A personalized way for hosts to screen guests, answer questions, and provide a virtual tour of the property before confirming a booking.
The Polish word for “reliability,” emphasizing the importance of providing accurate information, consistent communication, and a dependable experience to build trust with guests and encourage positive reviews.
Providing clear and accurate information about the property, amenities, house rules, and local area in the listing description to ensure guests have realistic expectations and avoid potential issues.
Setting a timeframe for the validity of provided quotes to manage booking expectations and account for potential price fluctuations.
Providing guests with clear and concise check-out instructions through a QR code, ensuring a smooth departure process.
Illustrates the shared responsibilities between hosts, guests, and potentially property managers in maintaining the rental property, ensuring a smooth and enjoyable experience for all parties.
A concise document or set of instructions provided to guests before arrival, outlining the essential steps for a smooth and efficient check-in process.
Digital tools that help manage and automate tasks related to short-term rental properties, including cleaning, maintenance, communication, and guest check-in/check-out.
Establishing clear service standards for guest communication, cleanliness, and problem resolution helps maintain consistency and professionalism.