Connecting your property management system to Twilio’s communication platform for automated messaging, appointment reminders, and guest support.
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Glossary Term: Communication
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Facilitating seamless conversations between hosts and guests through messaging platforms, enabling prompt responses and clear communication.
A communication tool integrated within a platform like Airbnb or VRBO, or a third-party service, allowing hosts to communicate with guests before, during, and after their stay.
Processes and procedures implemented by hosts or property managers to ensure the consistent quality of the guest experience, including cleanliness, maintenance, and communication standards.
A branch of artificial intelligence (AI) that enables computers to understand, interpret, and generate human language, used in chatbots and virtual assistants for guest communication and support.
The ability to communicate with guests in their native language, either directly or through translation services, enhancing their experience and fostering positive interactions.
Any interaction a guest has with your short-term rental business, from initial inquiry to post-stay review, representing an opportunity to enhance their experience.
The overall guest experience during their stay in a short-term rental property during the third quarter, encompassing aspects like communication, cleanliness, and amenities.
Meaning ‘service error’ or ‘service failure’ in Swedish, this term underscores the importance of minimizing mistakes in the short-term rental business. Errors can lead to negative reviews and impact future bookings.
Meaning ‘job description’ in Swedish, this term emphasizes the importance of clearly defining roles and responsibilities when working with co-hosts, cleaning crews, or property managers in the short-term rental business.
Encompasses all aspects of creating a positive and memorable experience for guests, from pre-arrival communication to personalized recommendations and post-stay follow-up.
Being responsive, clear, and helpful in all communication with guests, from inquiries to post-stay feedback.