A record of all interactions between hosts and guests, including messages, inquiries, and special requests, facilitating effective communication and issue resolution.
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Glossary Term: Communication
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Software used to manage and automate interactions with guests, including communication, bookings, and feedback. It helps build stronger guest relationships and improve retention.
Software or systems used to manage interactions with potential and existing guests, including inquiries, bookings, and communication.
An online platform or software feature that allows property owners to communicate with their property manager, access financial reports, and manage property details.
The various platforms or methods used to communicate with guests, including email, SMS, messaging apps, and phone calls.
The preferred methods and frequency of communication that guests can select, allowing for personalized guest experiences.
The speed and efficiency with which hosts or property managers respond to guest inquiries and messages.
One of the nine standard time zones in the United States, relevant for coordinating bookings, communication, and check-in/check-out times for short-term rentals.
The personality and tone of your short-term rental brand, as conveyed through your communication channels. Developing a consistent brand voice helps build trust and recognition with potential guests.
A set of rules and standards that define how your short-term rental brand should be presented visually and verbally. This includes your logo, color palette, typography, and tone of voice.
The ability to communicate the unique value proposition, personality, and benefits of a short-term rental property clearly and concisely to potential guests.
Features allowing guests to personalize communication preferences, such as preferred language, communication channels, and frequency of messages.