The phenomenon where terms used to replace negative or offensive language themselves become negative over time, relevant for hosts striving for inclusive and evolving language in their listings.
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Glossary Term: Communication
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Practices and communication that prioritize and ensure the privacy of guests during their stay, including respecting boundaries, data security, and discreet property access.
The estimated time provided by the guest for their arrival at the property, allowing hosts to prepare for check-in and ensure a smooth arrival experience.
Timely and clear communication between hosts and guests throughout the booking process, including inquiries, booking confirmations, pre-stay instructions, and post-stay follow-up, to ensure a smooth and enjoyable experience.
The approximate time that a guest expects to arrive at the property, allowing hosts to prepare accordingly.
The official languages spoken in Djibouti, primarily Arabic and French, influencing communication between hosts, guests, and local communities.
The time zone observed in Djibouti (East Africa Time, EAT), essential for coordinating bookings, communication, and check-in/check-out times.
Software or tools used to manage communication with guests, including inquiries, bookings, and post-stay feedback.
A plan for responding to guest reviews in a timely and professional manner to address feedback, resolve issues, and maintain a positive online reputation.
A customer service approach in short-term rental management that emphasizes personalized attention, proactive communication, and anticipating guest needs to create exceptional experiences.
A measure of how quickly and effectively a short-term rental host responds to guest inquiries, booking requests, and communication throughout the guest journey.
A centralized online platform or interface providing short-term rental hosts with access to key information, tools, and performance metrics related to their listings, bookings, and guest communication.