The regular exchange of information between hosts and guests throughout a weekly booking period, covering topics like check-in instructions, local recommendations, and addressing any guest inquiries.
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Glossary Term: Check-in Instructions
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Effective and timely communication with guests before, during, and after their stay at a vacation rental property, including booking confirmations, check-in instructions, and post-stay feedback.
Implementing clear, concise, and timely communication strategies throughout the guest journey, from booking to checkout, to ensure a positive experience.
An automated message sent to guests upon successful booking confirmation, including details about the reservation, payment, house rules, and check-in instructions.
An automated process that sends guests a confirmation email with booking details, payment information, and check-in instructions upon successful reservation on platforms like Airbnb and VRBO.
The ongoing interaction with guests from pre-booking inquiry to post-stay follow-up, ensuring a positive guest experience.
A digital or physical guide providing guests with essential information about the property, house rules, local recommendations, and contact details.
Utilizing automated messaging and templates to streamline guest communication, from booking confirmation to check-out instructions, while maintaining a personalized touch.
A feature on some messaging platforms that allows hosts to highlight important information, such as house rules or check-in instructions, at the top of their inbox or a specific conversation thread.
Pre-written messages used by hosts or property managers to communicate efficiently with guests, addressing common inquiries and providing information.
The use of automation tools integrated with project management platforms like Jira to automate repetitive tasks in managing short-term rentals, such as sending check-in instructions or requesting guest reviews.
The process of interacting with guests before, during, and after their stay, addressing inquiries, providing information, and resolving issues.