The ongoing interaction between hosts and guests throughout the booking process, stay, and post-stay period, facilitated through various platforms and channels.
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Glossary Term: Booking Process
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Websites specifically designed to be easily viewed and navigated on smartphones and tablets, improving the user experience for potential guests.
The rate at which potential guests initiate the booking process on a short-term rental platform but do not complete the reservation.
A feature on Airbnb and VRBO that allows guests to book a short-term rental instantly, without waiting for host approval.
The accepted forms of payment for booking and security deposits, typically processed securely through the platform.
Refers to the overall experience a guest has when first interacting with a short-term rental platform or property listing, encompassing ease of booking, communication clarity, and initial impressions.
The process of improving each stage of the guest booking journey, from initial awareness to booking confirmation, to increase conversion rates.
A list of commonly asked questions by potential guests about the property, amenities, booking process, or local area, along with clear and concise answers.
Optimizing the booking process to make it easy and seamless for guests to reserve your short-term rental property.
A user-friendly booking process on platforms like Airbnb and VRBO that allows guests to easily search for properties, view availability, and make reservations without any technical glitches or complications.
A booking feature on platforms like Airbnb that allows guests to reserve a listing instantly without requiring host approval, potentially increasing booking rates.
An inquiry sent by a potential guest to a host, expressing interest in booking a short-term rental for specific dates and potentially including questions about the property or amenities.