Using technology to streamline and automate aspects of the guest onboarding process, such as sending automated messages or providing digital guidebooks.
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Glossary Term: Automated Messaging
21 posts
The excessive reliance on automated systems and processes in short-term rental management, often at the expense of personalized service or genuine hospitality.
The use of technology to automate tasks and processes related to short-term rental management, such as smart home devices, automated messaging, and online booking systems.
The process of organizing and optimizing reservations for short-term rentals beyond the immediate future, often involving dynamic pricing strategies, automated messaging, and revenue forecasting tools to maximize occupancy and profitability.
Software that automates guest communication tasks, such as sending booking confirmations, pre-arrival instructions, and check-out reminders, improving efficiency and guest experience.
The ability to personalize pre-written messages sent to guests for various scenarios, such as booking confirmations, check-in instructions, or post-stay inquiries, saving time and ensuring consistency.
An automated email or message sent to guests upon successfully booking a short-term rental. The ebooking confirmation typically includes reservation details, property information, and check-in instructions.
Digital tools and platforms that streamline the guest onboarding process, such as automated messaging systems, digital welcome guides, and online check-in forms. Eboarding software enhances guest experience and reduces administrative tasks for hosts.
The use of technology to automate repetitive customer service tasks in short-term rental management, such as responding to frequently asked questions or managing booking inquiries.