Using automated messages to respond to common guest inquiries, provide check-in instructions, or send reminders, freeing up host time and ensuring prompt communication.
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Glossary Term: Automated Communication
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The use of automated messaging tools to streamline guest communication, such as sending booking confirmations, check-in instructions, and pre-stay information.
A critical term for impersonal, automated, or delayed communication from a short-term rental host, often relying heavily on templates or lacking in personalized responses.
Software or platforms that facilitate communication between hosts and guests, including messaging, automated responses, and scheduling tools.
Software or platforms designed to facilitate seamless communication between short-term rental hosts and guests. These tools often include automated messaging, instant chat features, translation capabilities, and centralized communication hubs.