Any interaction a guest has with your short-term rental business, from initial inquiry to post-stay review, representing an opportunity to enhance their experience.
Menu
Glossary Term: Airbnb
541 posts
Online platforms like Airbnb and VRBO that cater to a large volume of tourists seeking short-term accommodations.
A charge levied on overnight visitors by local governments or tourism boards, often added to the cost of accommodation and used to fund tourism-related services.
A pricing strategy where the total cost for a short-term rental stay is split into a base rate and additional fees, such as cleaning fees or extra guest charges.
A popular travel website that provides reviews and information on hotels, restaurants, and attractions, including short-term rental listings.
The complete amount a guest pays for their stay in a short-term rental, including the nightly rate, cleaning fees, taxes, and any other applicable charges.
A feedback mechanism used by platforms like Airbnb and VRBO, allowing both guests and hosts to publicly rate and review their experiences with each other.
The process of cleaning and preparing a short-term rental property between guest stays, often involving professional cleaning services, laundry, and restocking amenities.
Building and maintaining positive relationships with neighbors and the local community when operating a short-term rental property, addressing any concerns and ensuring minimal disruption.
Professional photography services specializing in showcasing short-term rental properties to attract potential guests through high-quality images and virtual tours.
A documented plan outlining procedures and resources to ensure guest safety and property protection in the event of emergencies, such as natural disasters or medical situations.
The art of curating memorable and positive experiences for short-term rental guests, encompassing personalized touches, local recommendations, and exceptional service.