Pre-written messages used to communicate efficiently with guests, covering common inquiries, booking confirmations, check-in instructions, and more.
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Glossary Term: Airbnb Messaging
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Communication with guests before, during, and after their stay through various platforms, such as Airbnb messaging, SMS, or email.
Establishing clear, timely, and personalized communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups, enhancing satisfaction and building rapport.
Prompt, professional, and helpful communication with guests throughout their stay, from initial inquiry to checkout.
The ongoing interaction between hosts and guests throughout the booking process, including inquiries, booking confirmations, check-in instructions, and post-stay feedback.
Communication between hosts and guests conducted solely within the messaging system provided by a platform like Airbnb or VRBO.
Communication channels used to interact with potential and confirmed guests, like Airbnb messaging or VRBO’s platform.
Features within the Airbnb and VRBO platforms that facilitate communication between hosts and guests before, during, and after a booking.
A feature within the messaging systems of platforms like Airbnb and VRBO that allows hosts to disregard and hide messages from specific guests, often used to manage unwanted communication or inquiries.
Communication between hosts and guests on short-term rental platforms, typically through the platform’s messaging system.
The concept that 80% of guest communication issues in short-term rentals can be addressed with 20% of commonly prepared responses or automated messages.
The process of effectively communicating with guests throughout their stay, from booking to checkout, including inquiries, confirmations, and support.