The systematic gathering of guest opinions and experiences through reviews, surveys, or direct communication on a weekly basis, providing valuable insights for improving services and enhancing future guest satisfaction.
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When a host-sent special offer or pre-approval for a booking request expires after a certain period of time, requiring the guest to…
A professional and empathetic approach to addressing negative guest feedback publicly on listing platforms, mitigating potential damage and demonstrating commitment to guest…
The overall design aesthetic of Ibis hotels, often characterized by modern and functional interiors.
A legally binding contract between a short-term rental host and a guest that outlines the terms and conditions of the rental agreement,…