The systematic gathering of guest opinions and experiences through reviews, surveys, or direct communication on a weekly basis, providing valuable insights for improving services and enhancing future guest satisfaction.
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A growth strategy in short-term rental management that involves acquiring or managing more properties within the same market or niche.
IHG’s sustainability program for its hotels, while not directly applicable to short-term rentals, it can inspire hosts to implement eco-friendly practices in…
A type of insurance that protects both hosts and guests from financial losses due to unforeseen events like trip cancellations, medical emergencies,…
The terms and conditions that dictate the refundability and penalties associated with canceling a confirmed booking.