The collection and analysis of data from a short-term rental property’s website to understand user behavior, track performance, and optimize marketing efforts.
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Using software to automate guest communication, such as sending check-in instructions, answering FAQs, or requesting reviews.
The process of vetting potential guests to minimize the risk of problematic bookings, including verifying identities, reviewing guest reviews, and setting clear…
Creating standardized responses for common guest inquiries to ensure consistent and efficient communication, often used in conjunction with automated messaging systems.
Collecting and analyzing data on guest behavior, preferences, and feedback to optimize pricing, marketing, and the overall guest experience.