The practice of maintaining consistent rental rates across different booking platforms to avoid channel conflict.
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A brief assessment conducted after each guest checkout to identify any immediate cleaning, maintenance, or restocking needs before the next booking.
The process of collecting, analyzing, and responding to guest reviews and feedback to improve the rental experience and address any issues.
Implementing strategies to encourage guests to leave positive reviews on TripAdvisor, such as providing exceptional service, requesting feedback, and offering incentives.
Greeting guests with a thoughtful welcome pack containing essentials, local treats, or personalized gifts to make them feel welcome and appreciated.