Structured and unstructured data gathered from various touchpoints that reflect guest feedback, preferences, and sentiments about a short-term rental experience.
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The process of effectively communicating with guests before, during, and after their stay. This includes responding to inquiries, providing check-in instructions, addressing…
A service offered by Airbnb that provides professional photography for eligible listings to enhance their visual appeal and attract more bookings.
The different forms of feedback provided by guests and hosts on short-term rental platforms, including star ratings, written reviews, and private feedback.
Exhaustion experienced from excessive video conferencing, relevant for hosts conducting virtual tours or remote guest interactions.