A business strategy focused on understanding and prioritizing the needs and expectations of customers. In the context of short-term rentals, VoC involves actively collecting and analyzing guest feedback to improve the overall rental experience.
You may also like
The attractiveness of a property when viewed from the street, which can influence a potential guest’s first impression and booking decision.
The use of technology to detect and monitor noise levels within a rental property, helping to enforce house rules and prevent disturbances.
The percentage of bookings that are canceled by either the host or the guest within a specific timeframe.
The steps involved in confirming the identity and legitimacy of both hosts and guests on short-term rental platforms.