A business strategy focused on understanding and prioritizing the needs and expectations of customers. In the context of short-term rentals, VoC involves actively collecting and analyzing guest feedback to improve the overall rental experience.
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Detailed instructions provided to guests on how to access the property upon arrival, including key codes, access points, and parking information.
A program offered by some property management companies or platforms that guarantees a certain level of rental income to hosts, regardless of…
A list of instructions provided to guests outlining the steps they need to take before departing a rental property, such as returning…
A measure of how effectively a short-term rental property is being booked and occupied over a given period, often expressed as an…