A business strategy focused on understanding and prioritizing the needs and expectations of customers. In the context of short-term rentals, VoC involves actively collecting and analyzing guest feedback to improve the overall rental experience.
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Providing exceptional and personalized customer service to short-term rental guests, going above and beyond to create a memorable and positive experience.
Collaborations between hosts and local businesses or tour operators to offer guests exclusive discounts or packages on activities, attractions, or services, enhancing…
High-speed internet access provided as an essential amenity in short-term rentals, catering to the needs of remote workers, digital nomads, and guests…
A metric used to measure the percentage of recurring revenue retained from existing customers over a specific period, excluding new customer revenue….