A business strategy focused on understanding and prioritizing the needs and expectations of customers. In the context of short-term rentals, VoC involves actively collecting and analyzing guest feedback to improve the overall rental experience.
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An electronic document or app providing guests with essential information about the property, amenities, house rules, and local recommendations.
Identifying opportunities to upsell additional services or amenities based on guest requests and preferences during their stay.
Feedback provided by guests after their stay at a short-term rental, including written reviews and star ratings on various aspects such as…
A luxury safari lodge located in the Chobe National Park, Botswana, known for its exceptional game viewing and luxurious accommodations. Hosts can…