A marketing strategy that focuses on targeting specific guest segments with unique needs or interests, such as pet-friendly rentals or properties suitable for remote work.
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The average duration it takes a host to respond to guest inquiries or messages, a crucial factor in providing excellent customer service.
Board games, card games, video games, or other forms of entertainment provided by hosts for guests’ enjoyment during their stay.
Communication channels used to interact with potential and confirmed guests, like Airbnb messaging or VRBO’s platform.
Highlights the importance of paying close attention to detail in all aspects of short-term rental management, from property maintenance to guest communication.