The process of addressing negative reviews from guests in a professional and constructive manner to mitigate damage to reputation and demonstrate responsiveness.
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A metric used to track the percentage of time a short-term rental property is booked over a specific period, calculated by dividing…
Additional services offered to guests for an extra fee, such as airport transfers, grocery delivery, or local experiences.
Guidelines established by hosts for their short-term rentals, outlining expectations for guest behavior, such as noise levels, smoking, and pet policies.
A web analytics service that tracks and reports website traffic, often used by short-term rental owners to analyze listing performance and guest…