The process of addressing negative reviews from guests in a professional and constructive manner to mitigate damage to reputation and demonstrate responsiveness.
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Allowing guests to control the property’s thermostat through a smartphone app or smart home system, often within set temperature ranges to prevent…
A content marketing strategy for short-term rentals that utilizes long-form written content, such as blog posts, email newsletters, and guest guides, to…
The use of software and technology to automate tasks and communication with guests after they book a short-term rental, such as sending…
Bed linens, towels, washcloths, and other similar items provided by the host for guests’ use during their stay.