The overall impression and satisfaction a guest has with their stay, influenced by factors like property condition, amenities, communication, and ease of booking.
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Having systems in place to address and resolve any issues or problems that may arise during a guest’s stay promptly and efficiently,…
The process of handling inquiries from potential guests, providing accurate quotes for their desired dates and party size, and managing those quotes…
Sending a structured survey to guests after their stay to gather detailed feedback on their experience, identify areas for improvement, and enhance…
The process of comparing key performance indicators (KPIs) of a short-term rental business, such as occupancy rates and revenue, from one year…