The process of interacting with guests before, during, and after their stay, encompassing inquiries, booking confirmations, check-in instructions, addressing concerns, and collecting feedback.
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A painting technique that creates soft, hazy transitions between colors, often used metaphorically to describe the seamless blending of amenities and services…
Specialized insurance coverage designed to protect hosts and their properties from risks associated with short-term rentals.
Luxury features and services offered at short-term rental properties to attract discerning guests, such as private pools, hot tubs, concierge services, and…
The process of collecting, analyzing, and responding to guest feedback to improve the overall guest experience and identify areas for improvement.