Facilitating seamless conversations between hosts and guests through messaging platforms, enabling prompt responses and clear communication.
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Communication channels used to interact with potential and confirmed guests, like Airbnb messaging or VRBO’s platform.
Personalizing a guest’s stay by providing amenities, recommendations, or services based on their specific needs, preferences, or interests.
The duties and obligations of a short-term rental host, including providing accurate listing information, ensuring guest safety, and addressing guest concerns.
Proactively anticipating and fulfilling guest needs before they arise, going beyond expectations to create a memorable experience.