Feedback and ratings provided by guests after their stay at a short-term rental property, influencing future booking decisions.
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Guidelines and best practices for providing exceptional service and creating a welcoming and comfortable experience for short-term rental guests.
Guests today have high expectations regarding cleanliness, communication, amenities, and overall experience.
A fictional term referring to prompt, proactive, and personalized communication with guests throughout their stay, ensuring a positive and well-supported experience.
A refundable amount held by the host to cover potential damages or losses caused by guests during their stay.