Maintaining clear and timely communication with guests throughout their stay, from pre-arrival instructions to addressing any questions or concerns.
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A standard amenity expected by most short-term rental guests, providing wireless internet access throughout the property for work, entertainment, and staying connected.
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Establishing a system within Zendesk to categorize and prioritize guest support tickets based on urgency and importance, ensuring timely resolution of critical…
Metrics used to measure the success and performance of a short-term rental business, such as occupancy rate, average daily rate, and revenue…