The process of collecting, analyzing, and responding to guest feedback from various channels to improve services, address concerns, and enhance reputation.
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High-end features and services offered in a vacation rental, such as a private pool, hot tub, or concierge service, catering to discerning…
Offering guests the flexibility to check in at any time of day or night, typically through self-check-in processes or keyless entry systems.
A system for handling lost and found items left behind by guests, ensuring their efficient retrieval or return.
A reimbursement issued to a guest through the Stripe platform, typically in case of cancellations, booking changes, or security deposit returns.