The process of confirming a guest’s identity through official documents, phone numbers, or social media profiles to prevent fraud and ensure security.
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Feedback and ratings provided by hosts about their experience with guests after their stay, promoting responsible guest behavior and accountability.
Creating a smooth and stress-free check-in process for guests, with clear instructions, easy access to the property, and prompt assistance if needed.
A metric used to track the frequency of bookings and guest turnover in a short-term rental property. A high pulse rate can…
A situation in a short-term rental where the safety or security of guests, property, or others is in immediate danger, justifying immediate…