Managing all interactions with guests throughout their stay, from pre-booking inquiries to post-stay feedback, using various channels like messaging apps and email.
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Applying the Pareto Principle to short-term rental amenities, suggesting that 80% of guest satisfaction likely comes from 20% of the amenities offered.
Creating a comprehensive knowledge base within Zendesk to provide self-service support to guests, addressing frequently asked questions and resolving issues efficiently.
The main text within a listing description or message, excluding headings, bullet points, and calls to action.
Strategically placed lighting fixtures installed at floor level to provide ambient illumination, enhance safety, and create a cozy atmosphere.