A software solution that allows property managers to manage their listings and bookings across multiple online travel agents (OTAs) like Airbnb and VRBO from a single platform.
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The process of evaluating potential guests to ensure they are a good fit for the property and minimize risks, often involving reviewing…
The practice of maintaining prompt, clear, and helpful communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-up.
Utilizing Zendesk, a customer service platform, to manage guest inquiries, automate responses, and resolve issues efficiently for a seamless guest experience.
The process of handling bookings, coordinating check-ins and check-outs, managing guest communication, and resolving any scheduling conflicts.