Leveraging property management software, smart home devices, and other technological tools to automate tasks, improve efficiency, and enhance the guest experience.
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Creating a comprehensive knowledge base within Zendesk to provide self-service support to guests, addressing frequently asked questions and resolving issues efficiently.
Services offered to guests upon request, such as grocery delivery, airport transfers, or in-home chef services.
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A measure of how quickly and effectively a host communicates with and responds to inquiries and requests from potential and current guests.