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A measure of guest satisfaction and loyalty, typically obtained through surveys asking guests how likely they are to recommend a short-term rental…
A Spanish word expressing hope or desire, often used by hosts and guests in reviews and communication to convey positive sentiments about…
The former name of IHG One Rewards, still relevant for hosts who may have accumulated points under the old program and can…
An approach to managing short-term rentals that involves assembling a team of specialized individuals or companies to handle different aspects of the…