A booking policy that imposes stricter terms and conditions for cancellations, typically resulting in higher penalties for guests.
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Prioritizing the guest experience in all aspects of property management, from communication and maintenance to problem-solving and feedback.
Methods employed to vet potential guests before confirming bookings, including verifying identities, reviewing guest profiles, and setting reservation requirements.
Detailed instructions provided to guests on how to access the property upon arrival, including key codes, access points, and parking information.
An electronic guide provided to guests upon booking, containing essential information about the property, house rules, local recommendations, and contact information.