A Danish phrase for “Fun Company,” emphasizing the importance of creating a welcoming and enjoyable atmosphere for groups of guests.
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The process of addressing and resolving disputes or disagreements between hosts and guests or other stakeholders.
Semi-fictional representations of ideal guests, created based on market research and data analysis. Guest personas help understand target audiences, their needs, and…
A method of communicating with guests where messages are not exchanged in real-time. This allows hosts and guests to respond at their…
A guest who has completed the identity verification process on a booking platform like Airbnb or VRBO.