The process of addressing and resolving guest issues or complaints effectively and efficiently, aiming to turn negative experiences into positive ones and maintain guest satisfaction.
Service Recovery
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Service Recovery
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Income generated from activities related to a short-term rental property but not directly from rental bookings, such as cleaning fees, pet fees,…
The practice of repurposing existing buildings or spaces for short-term rental accommodations, often involving the renovation or conversion of older structures.
Establishing clear and efficient communication channels with guests throughout their stay, from pre-arrival instructions to post-departure follow-up.
A cleaning service offered to guests staying for an extended period, typically between 7-28 nights. This service helps maintain cleanliness and guest…