The process of addressing and resolving guest issues or complaints effectively and efficiently, aiming to turn negative experiences into positive ones and maintain guest satisfaction.
Service Recovery
by admin|Published
The process of addressing and resolving guest issues or complaints effectively and efficiently, aiming to turn negative experiences into positive ones and maintain guest satisfaction.
Income generated from activities related to a short-term rental property but not directly from rental bookings, such as cleaning fees, pet fees,…
The practice of repurposing existing buildings or spaces for short-term rental accommodations, often involving the renovation or conversion of older structures.
Establishing clear and efficient communication channels with guests throughout their stay, from pre-arrival instructions to post-departure follow-up.
A cleaning service offered to guests staying for an extended period, typically between 7-28 nights. This service helps maintain cleanliness and guest…
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