The process of addressing and resolving guest issues or complaints effectively and efficiently, aiming to turn negative experiences into positive ones and maintain guest satisfaction.
Service Recovery
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Service Recovery
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The practice of renting out recreational vehicles to vacationers as an alternative to traditional accommodations, providing a mobile and self-contained travel experience.
A short-term rental operating in violation of local zoning laws, HOA regulations, or other applicable ordinances.
A digital calendar that displays the availability of a short-term rental property, allowing potential guests to view open dates and book their…
A guest who has completed the identity verification process on a booking platform like Airbnb or VRBO.