The process of addressing and resolving guest issues or complaints effectively and efficiently, aiming to turn negative experiences into positive ones and maintain guest satisfaction.
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A short-term rental property that is managed directly by the owner, handling all aspects from listing creation to guest communication and cleaning.
When a guest books a rental property directly through the host’s website or other channels, bypassing third-party platforms like Airbnb or VRBO.
A strategic outline of marketing activities aimed at attracting guests to a short-term rental property throughout the year, including online advertising, social…
The highest rating achievable on platforms like Airbnb and VRBO, representing exceptional guest satisfaction across various aspects of the rental experience.