Communication with guests before, during, and after their stay through various platforms, such as Airbnb messaging, SMS, or email.
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Maintaining clear and timely communication with guests throughout their stay, from pre-arrival instructions to addressing any questions or concerns.
A term used to describe a couple who jointly manage and host guests at a short-term rental property.
A message or request from a potential guest seeking information about a short-term rental, often regarding availability, pricing, or amenities.