A designation awarded by Airbnb to hosts who consistently provide exceptional guest experiences, meet specific performance criteria, and maintain high ratings.
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A business strategy focused on understanding and prioritizing the needs and expectations of customers. In the context of short-term rentals, VoC involves…
The act of managing all aspects of a short-term rental property independently, including listing creation, guest communication, cleaning, maintenance, and booking management.
Online marketplaces like Airbnb and VRBO that connect hosts with potential guests seeking short-term accommodations.
A rule enforced by hosts prohibiting smoking inside the short-term rental property, often to maintain cleanliness and accommodate guests with sensitivities.