Providing clear and accurate information about the property, amenities, house rules, and local area in the listing description to ensure guests have realistic expectations and avoid potential issues.
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Fast and reliable internet access provided as an essential amenity for short-term rental guests, particularly important for remote workers and digital nomads.
Creating a comprehensive knowledge base within Zendesk to provide self-service support to guests, addressing frequently asked questions and resolving issues efficiently.
High-quality images showcasing a short-term rental property’s features, amenities, and ambiance, used in online listings to attract potential guests.
The process of verifying the identity of guests booking short-term rentals through platforms like Airbnb and VRBO to enhance security and prevent…