Providing 24/7 guest assistance for emergencies, questions, or issues that may arise during their stay.
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A contract between a host and a service provider, outlining specific performance expectations, response times, and service guarantees for tasks like cleaning,…
A predetermined amount deducted from a security deposit or rental income to cover the normal depreciation of property and furnishings due to…
A guest service strategy that offers consistent and integrated support across all communication channels, ensuring guests receive prompt assistance throughout their stay.
A situation in the short-term rental market where the number of available listings decreases, potentially leading to increased competition and higher prices.