Prioritizing and enhancing the overall experience of guests staying in a short-term rental, focusing on personalized touches, seamless communication, and exceeding expectations.
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A metric tracked by Airbnb and VRBO that measures how quickly and consistently hosts respond to inquiries and booking requests.
The collective businesses and organizations involved in providing services and experiences for travelers, including short-term rentals.
Analyzing and optimizing the entire guest experience from pre-booking to checkout, identifying touchpoints and improving satisfaction at each stage.
The standard nightly rate charged for a short-term rental on non-peak days or seasons, excluding special events or holidays.