Analyzing guest reviews to identify patterns and insights related to the preferences and expectations of the defined target market for continuous improvement.
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A semi-fictional representation of your ideal guest, based on research and data about your existing and potential customers. Creating detailed buyer personas…
The practice of setting clear and realistic expectations with guests regarding the property, amenities, and house rules to avoid misunderstandings and ensure…
The exchange of information between hosts and guests throughout the booking and stay process.
An individual or company hired by property owners to manage their short-term rental properties, handling tasks such as marketing, bookings, guest communication,…