Actively seeking and leveraging guest reviews that highlight aspects of the property and hosting experience most valued by the defined target market.
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A measure of a short-term rental’s success in attracting bookings within its specific market or niche.
Strategies and tools used to manage and analyze customer interactions throughout the guest journey, aiming to enhance satisfaction, loyalty, and repeat bookings.
Data that guests willingly and proactively share with hosts, such as preferences and interests, to enhance their stay experience.
Secure and convenient access solutions for guests, eliminating the need for physical keys and allowing for remote check-in.